Response Time: We typically respond within 24 hours on business days.
Before Contacting Support
Please check our FAQ page first — your question may already be answered there.
When reporting a technical issue, please include:
Your Edge Matrix version number
Your operating system (e.g., Windows 10, Windows 11)
A description of the issue
Screenshots if applicable
Risk Disclosure
Edge Matrix is a statistical analysis tool. It evaluates historical backtest data using quantitative methods but does not predict future performance or provide investment advice. Edge Matrix does not recommend whether to deploy, modify, or discontinue any trading strategy. All trading involves substantial risk, including the risk of loss. Past performance, whether analyzed or validated, is not indicative of future results. Users are solely responsible for their trading and investment decisions.
Trading foreign exchange carries a high level of risk that may not be suitable for all investors. Past performance is not indicative of future results. The high degree of leverage can work against you as well as for you.